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4) Your team is exceeding sales targets and members work well together. Recognising their abilities, you feel they can now work more on their own.


3) You chair weekly team meetings. You are concerned because the meetings do not seem to be very productive – a lot of time is spent discussing administrative details and/or problems with processes.


2) One of your team members shows values inconsistent with company culture (e.g. shows a lack of transparency, overpromises on deliveries, stirs up drama with colleagues).


1) Your team has a regular `problem` customer that they are actively avoiding. Unfortunately, you have received a complaint from the customer about the way one of your team members handled their latest request when they came into the store.


The second half of the training session focuses on enabling team leaders to put into practice leadership skills and approaches for motivating their teams and improving performance.


Your motivational strategy plan needs to work out how you will get the whole team on board to enable you to meet business plan targets.


You have previously worked in a similar role, so feel you can bring a different perspective on the sales team’s work to help members develop and improve.


LO4 Apply leadership and management approaches to managing performance to ensure continuous improvement.


LO3 Develop a motivational strategy to optimize organisational performance.


video-recorded role play of given business scenarios and evaluation discussion. The video should be submitted with a short written individual performance summary review of the scenarios.


a 15-minute paired presentation on a motivational strategy, with five minutes of questions. The presentation should be submitted as one document, including the individual speakernotes, an individual reflective statement


Unit 4: Leadership and Management


Unit 3: Management of Human Resources


Assignment Title: The Role of HRM and Organisational Development


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