A Find out about different businesses in your area and how they meet customer needs

Unit B5:       Finding Out About Businesses in Your Area

Level: 1

Unit type: Sector (Business)

Guided learning hours: 40

Unit in brief

Learners will find out and present information about businesses in their area.

Unit introduction

Every day people buy products and services provided by businesses, for example you will go to the local supermarket if you want to buy groceries or new clothes. There are also many services that are provided, including solicitors that give legal advice and plumbers who repair plumbing problems at your home.

In this unit, you will find out about different businesses in your area and what purpose they serve. You will use your skills to select information and present what you have found out to others.

This unit will give you the sector knowledge you need to progress to Level 2, as well as skills in searching for, selecting and presenting information. The transferable and sector skills you develop in this unit can enable you to progress to further learning. They will also support you in completing the core skills units in Group A of the qualification.

Learning aims

In this unit you will:

Find out about different businesses in your area and how they meet customer needs

Produce a document about businesses in your area for a given purpose.

Unit summary

 

Learning aim

 

Key teaching areas

 

Summary of suggested assessment evidence

A Find out about different businesses in your area and how they meet customer needs

 

 

 

 

  • Types and purposes of businesses
  • Types of customer needs

 

 

  • Notes that cover the research carried out.
  • Presentation, could be using presentation software or a leaflet.

B Produce a document about businesses in your area for a given purpose

Key teaching areas include:

 

Sector skills

 

Knowledge

 

Transferable skills

  • Searching for information about businesses
  • Reading to identify information about local businesses
  • Presenting information about different local businesses
  • Sources of information
  • Types of secondary sources
  • Ensuring sources are valid
  • Presentation formats
  • Finding out information
  • Managing information
   

There are opportunities to develop functional skills in this unit:

 

Functional skills

English

  • Present information/points of view clearly and in appropriate language.
  • Read and utilise information contained in texts.
  • Write clearly and coherently, including an appropriate level of detail.

Unit content

Knowledge and sector skills

Types and purposes of businesses

  • Retail businesses selling products or food, including:
  • supermarkets o corner shops o clothing stores
  • stationery shops
  • charity shops o coffee shops o book shops.
  • Service businesses selling a service, including:
  • hairdressers o beauty salons o electricians
  • plumbers
  • transport, e.g. bus, rail, taxi
  • medical, e.g. doctors, dentists
  • non-profit organisations, e.g. sports clubs
  • libraries.
  • Service businesses with an administrative focus, including:
  • accountants
  • solicitors
  • marketing businesses.
  • Retail and service businesses, including:
  • a large retail store that offers photocopying service and a shoe repair service
  • a hairdresser selling hair products
  • charities or non-profit organisations often sell second-hand clothing and provide a social service to someone who is ill, e.g. a hospice.
  • Public services, including:
  • education organisations, e.g. schools, colleges
  • services provided by the local councils such as road maintenance and waste removal.

Types of customer needs

  • Customers want value for money, convenience and quality of products/services. They might also want to consider the environment by using recyclable products.

Transferable skills

  • Finding out information: from sources such as newspapers, local yellow pages, books, leaflets and web-based research, preparing questions for interview, skills in searching for information, including internet searches, using websites, downloadable resources, collecting leaflets and using content pages.
  • Managing information: organising information in a clear, logical manner, including the selected businesses and their purpose by producing either leaflets, an email or using presentation software, selecting information, including reading skills, identifying key points, making notes, summarising key points such as purpose of the business.

Assessment criteria

 

Pass

 

Merit

 

Distinction

Learning aim A: Find out about different businesses in your area and how they meet customer needs

A.P1 Select information about businesses in your area and how they meet some customer needs.

A.M1 Select information about businesses in your area and how they meet most of customer needs.

A.D1 Select information about different businesses in your area and how they meet all the customer needs.

Learning aim B: Produce a document about businesses in your area for a given purpose

B.P2 Produce a document with information about businesses in your area that meet some of the needs of people in a given scenario.

B.M2 Produce a detailed document with information about businesses that meet most of the needs of people in a given scenario.

B.D2 Produce a detailed and well-organised document with information about businesses that explains why they will meet all the needs of people in a given scenario.

100% Plagiarism Free & Custom Written, Tailored to your instructions