5.3 Evaluate problem-solving and interpersonal skills needed to manage people
OCR Unit Number 6, Level 4: Managing People and Performance in a business environment
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1.0 Understand workplace learning and development methods
1.1 Identify the benefits of a systematic approach to the management of learning, training and development
1.2 Analyse the importance of learning and development for organisations
Management of learning
Linked to organisational objectives
Skills and knowledge requirements
Evaluation of learning - Donald Kirkpatrick
1.1 Outline at least five benefits of taking a systematic approach to the management of learning and training and development, using examples from the workplace or research activities.
1.2 Examine examples of where organisations have managed people and performance including both successful and unsuccessful cases.
Analyse the evidence and explain the value of managing people and performance to an organisation.
1.3 Analyse the nature of learning, development and learning behaviour
Approaches to learning:
Surface, deep and profound
Motivation for learning
Investigate the characteristics of learning, development and learning behaviour and justify your reasons.
1.4 Characterise different methods of learning
Methods of learning
On/off the job
Describe the different methods of learning, including examples of each method and its advantages and disadvantages.
2 Understand the nature of individuals` influences on their behaviour at work
2.1 Explain the role of wants, needs and expectations in driving an individual`s motivation
2.2 Analyse the impact of intrinsic and extrinsic rewards on motivation and satisfaction and their relationship to morale
Intrinsic and extrinsic
Maslow’s Hierarchy of Needs
MacGregor’s Theory X and Theory Y
Herzberg’s Two Factor Theory
Vroom’s Expectancy Theory
McClelland’s 3-Needs Theory
Adam’s Equality Theory
Explain what is meant by intrinsic and extrinsic motivation, providing examples of each.
Explain how important morale is to individuals, teams and organisations.
Describe different motivation theories and investigate how they can be used to analyse the impact of intrinsic and extrinsic rewards on motivation and relationship.
Use examples to demonstrate how they influence morale.
2.3 Explain the way in which abilities, aptitudes, personalities and perceptions affect individuals` behaviour
2.4 Evaluate the link between motivation, morale and workplace performance
Relationship to motivation and efficiency/effectiveness
Communication networks and components
2.3 Explain, using your findings from assessment criteria 2.1 and 2.2 how an individual’s personality, perceptions, abilities, attitudes and personality can affect their behaviour.
2.4 Research examples of the effects of motivation and morale on performance in the workplace. Using examples from the workplace compare and contrast how any combination of motivation and morale can improve or damage performance.
The findings must include a clear conclusion.
3 Understand the concept of leadership and its influence on team working
3.1 Define leadership in terms of influence, people and situations
3.2 Evaluate different models and theories of leadership
Leadership v management
Leadership models andtheories:
Action Centred Leadership – John Adair
Situational Leadership – Paul Hersey
Contingency Approach – Fayol and Taylor
3.1 Describe, in detail, the meaning of leadership and leadership styles especially in terms of:
• different situations.
3.2 Research at least three models and theories of leadership.
Explain each one in detail and identify circumstances where they are relevant in the workplace and where they are not, giving examples.
3.3 Analyse the impact of different leadership styles on leading and communicating within teams
Leadership and communication:
Transactional analysis – Eric Byrne
Emotional Intelligence – Daniel Goleman
Research two models of leadership and communication.
Identify examples where the different leadership types could have positive or negative impact on teams and communication within them.
Justify the views reached.
3.4 Analyse the benefits and drawbacks of different types of communication network
Impact on task achievement
Impact on interpersonal skills
Influence of organisational structure, culture and practice
Explain different communication networks in terms of:
• information flow
• the influence of organisational structure, culture and practice on the network
• the impact on task achievement and interpersonal skills.
Research examples of different communication networks and identify how the bullet points above had benefitted or disadvantaged the organisation.
4 Understand the factors that contribute to successful team development and performance
4.1 Analyse the nature and importance of teamwork for an organisation
Stages of team development:
Tuckman‘s teambuilding model
Relationship to leadership styles
Relationship to motivation and morale
Relationship to delegation and empowerment - Tannenbaum and Schmidt
4.1 Review the stages of team development including:
• team building models
• the relationship to leadership styles
• the relationship to motivation and morale
• the relationship to delegation and empowerment.
Research examples of how teamwork has affected an organisation.
Identify the types of affect and how significant they are.
Justify your findings.
4.2 Identify the stages of group development and the factors influencing effective team performance
4.3 Describe the characteristics of team effectiveness
4.4 Evaluate the relationship between different group roles and effective team performance
Team v group:
Team roles – Belbin
Individuals and teams – John Adair
4.2 Outline the difference between teams and groups.
Outline the team roles as identified by Belbin.
Describe the nature of team leadership and team objectives.
Explain the roles of teams and individuals as identified by John Adair.
Use the outcomes for the above investigations to identify the stages involved in group development and the issues which may affect how well a team performs.
4.3 Describe at least four characteristics of team effectiveness and include supporting examples.
4.4 Research the relationship between different group roles and effective team performance.
Evaluate the relationship as it applies to your own organisation.
Justify your reasons and develop a final conclusion.
5 Understand problem-solving and conflict resolution when managing people
5.1 Explain the potential for conflict caused by different stakeholders` objectives
Identify at least five different stakeholders within own institution and describe the nature of their objectives.
Explain how the different objectives could result in conflict between stakeholders and the organisation.
5.2 Outline different approaches for dealing with conflict within teams and between individuals
Cause of workplace conflict
Outline at least four approaches for dealing with conflict within teams and between individuals, using examples as supporting evidence.
5.3 Evaluate problem-solving and interpersonal skills needed to manage people
Problem solving techniques:
Negative and positive outcomes of decision making
Research the problem-solving and interpersonal skills required to successfully manage people.
Justify the outcome of your research through the use of examples.
Use two examples of how interpersonal and problem-solving skills have supported people management within your own organisation.
Provide your conclusions justifying your decisions.
5.4 Outline Mintzberg`s decisional roles
Outline Mintzberg’s decision roles and use examples to support your ideas.
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