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2- Reflect on Change Management and how to apply effectively to your organization development. Align with strategic management practices by doing a SWOT analysis of your chosen organization; based on weaknesses, opportunities and threats envisaged.


1- To fulfil the above given criteria, introduce your organization, show the organizational structure chart of your chosen organization, and bring out the major cultural values your organization follows.


Choose your own healthcare facility / or any department at chosen health care facility, critically reflect on weakness / challenges that need to be changed for better efficient and effective performance.


2- Analyze how lean management tools will be beneficial to the hospital to enhance the hospital discharge policy? You may use diagram to discuss the patient flow from admission to discharge.


1- What are the tools / techniques used in operations management to improve quality? illustrate with at least three examples.


A not-for-profit healthcare system found that adherence to clinical quality observed metrics for inpatient heart failure discharge instruction was consistently below national standards.


1- How do the characteristics of a healthcare organization and system influence performance?


Rapid City Regional Hospital implemented a multidimensional hand-hygiene program to improve hand-hygiene adherence in accordance with The Joint Commission (TJC) Patient Safety Goal #7: Reduce the risk of healthcare associated infections (HAI).


CIQHC702 Healthcare Operations Management


LO4 Critically analyze and apply lean tools to improve healthcare processes.


LO3 Evaluate the key measures used to assess healthcare systems and process performance.


LO2 Conduct a review of change management in the Healthcare delivery environment and apply it effectively to organizational development.


LO1 Critically analyze a healthcare organization’s structure and culture and organizational behavior.


8. Exhibit computer-aided research skills that promotes the effective analysis and presentation of consultancy work.


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