explain why learning and development activities are of benefit to the graduate trainee and Inter Luxe Hotel Group. (AC 6.1)

2024-10-03T14:29:33+00:00
  
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3CO04 Essentials of people practice 

Assessment ID / CIPD_3CO04_24_01
Level 3 Foundation Certificate in People Practice

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Case study
Inter Luxe Hotel Group is a multi-national hotel chain with 800 properties in 25 countries. The hotels are based in coastal resorts and cities. In coastal resorts, customers are mainly those on holiday. In cities, the customer base is more diverse and includes sightseers and business customers. Both groups of customers have high expectations. You work as a People Advisor in the People Function of a cluster of eight hotels. Inter Luxe Hotel Group employs graduate trainees who spend time in different functions to enable them to develop knowledge and understanding of the whole business. A graduate trainee will soon be starting their placement in your function, and you are responsible for their learning during this placement.

Task one – Written advice (recruitment and selection)

  • You feel a good starting place is to learn about the employee lifecycle. You decide to explain the stages of the employee lifecycle and how a people practitioner could contribute to each stage. (AC 1.1)

Employee turnover is high for Food and Beverage Assistants, and you are about to recruit and select new employees for this role. You decide to advise the graduate trainee on how to recruit and select Food and Beverage Assistants.

  • Explain the purpose and key content of a job description and person specification. Explain how job analysis can be used to decide on the content of these documents. (AC 1.2)
  • Explain two different recruitment methods that Inter Luxe Hotel Group could use for the Food and Beverage Assistant vacancies and why the two methods are appropriate for the role. (AC 1.3)
  • Explain factors to consider when deciding on the content of copy used in the recruitment methods you have explained above. You could consider factors such as budget, balance between providing an accurate and positive image, space available, corporate image. (AC 1.4)
  • Explain two different selection methods that Inter Luxe Hotel Group could use for the Food and Beverage Assistant vacancies and why the two methods are appropriate for the role (AC 2.1)
  • Explain what selection records Inter Luxe Hotel Group should retain and why they should retain these records. (AC 2.4)
  • Write letters of appointment and non-appointment for the Food and Beverage Assistant role. (AC 2.5)


Your evidence must consist of:
Written advice – with reference to the case study (approximately 1500 words, refer to CIPD word count policy).

Task two – Simulated interview

  • Devise selection criteria for the post of Food and Beverage Assistant using the job description already written (Appendix A). Use the selection shortlisting matrix (Appendix B) to shortlist applications against the selection criteria to determine candidates to be interviewed. Sample application forms can be found in the Assessment Brief and in the unit Guide. (AC 2.2)
  • Interview one applicant and decide whether they meet the criteria for the post. The interview could be conducted face-to-face or by web conferencing. (AC 2.3)


A copy of CIPD STARR Model Interview Questions (Appendix C) has been included, that can be used when developing interview questions.]

Your evidence must consist of:
• The selection criteria that you devised. (Not included in word count).
• Your notes from the shortlisting process. (Not included in word count).
• A video recording of the interview (approximately 20 minutes long).
• Your notes from the decision-making process. (Not included in word count).

Task three - Guidance document (legislation and employment relations)
After meeting the graduate trainee, you realise that their knowledge of employment legislation and employment relations is limited. As part of their development, you develop a guidance document.

The guidance document must include:

  • an explanation of the importance of achieving work-life balance within the employment relationship with an overview of the legislation relevant to working time. (AC 3.1)
  • an explanation of what is meant by, and the importance of, wellbeing in the workplace. (AC 3.2)
  • a summary of the main points of discrimination legislation. (AC 3.3)
  • an explanation of what diversity and inclusion mean and why they are important. (AC 3.4)
  • an explanation of the difference between fair and unfair dismissal. (AC 3.5)


Your evidence must consist of:
• A guidance document (approximately 1250 words, refer to CIPD word count policy).

Task four – Guidance document (performance management and reward)
The second part of the guidance document contains essential knowledge and understanding of performance management and reward. You need to ensure that your explanation includes:

  • the purpose and typical components of performance management. (AC 4.1)
  • two factors that need to be considered when managing performance. (AC 4.2)
  • different methods of performance review. (AC 4.3)
  • key components (financial and non-financial) that are required to achieve an effective total reward system. (AC 5.1)
  • how reward can motivate employees to perform. (AC 5.2)
  • at least two reasons for treating employees fairly in relation to pay. (AC 5.3)


Your evidence must consist of:
• Guidance document (Approximately 1500 words, refer to CIPD word count policy).

Task five – Written answers (learning and development)
Your manager is keen that being responsible for the development of the graduate trainee is also a development opportunity for you. Your manager asks you to:

  • explain why learning and development activities are of benefit to the graduate trainee and Inter Luxe Hotel Group. (AC 6.1)
  • describe different types of learning needs and reasons why they arise for the graduate trainee and Inter Luxe Hotel Group. (AC 6.2)
  • summarise different face-to-face and blended learning and development approaches, including facilitation; training; coaching; and mentoring that you could use when developing the graduate trainee. (AC 6.3)
  • explain how, in the design and delivery of learning and development initiatives, individual requirements and preferences of the graduate trainee must be accommodated. (AC 6.4)
  • discuss at least two methods of evaluating the graduate trainee’s learning and development and its impact. (AC 6.5)


Your evidence must consist of:
• Written answers (approximately 1250 words, refer to CIPD word count policy).

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