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GNC1_NG1-0060-ENG-OBE-QP_V1 Mar26 © NEBOSH 2026
MANAGEMENT OF HEALTH AND SAFETY UNIT GIC1NEBOSH International General Certificate in Occupational Health and Safety and NEBOSH Interview Preparation UK
UNIT GNC1NEBOSH National General Certificate in Occupational Health and Safety
SCENARIO
QuickShop
The store is open every day from 07:00 – 22:00. It has narrow aisles that run between high shelves that are stacked with products, and has tiled flooring. The store entrance is equipped with a small accessibility ramp to accommodate wheelchair users and those with other mobility needs. The store also has a stockroom, a small rest area, and welfare facilities, all located on a single level.
The team at QuickShop includes a store manager (SM), a supervisor, 10 full-time workers working on a rotating shift pattern, and four part-time workers who work exclusively at weekends. One of the full-time workers, Worker A, is a wheelchair user and has worked at QuickShop for 10 years. Additionally, a cleaner arrives daily at 06:00 to clean the store before it opens. The SM oversees deliveries, customer service, and general store maintenance. When the SM is unavailable, the supervisor takes on their responsibilities.
The incident QuickShop’s
As the driver pushes the crate up the ramp and into the store, the milk begins to leak across the floor, leaving a trail as they move towards the refrigerators. The supervisor notices the spill, but before they can call for assistance, they go into the stockroom to take a telephone call.
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At the same time as the delivery, Worker A arrives late to start their shift. As they enter the store, they move through an aisle where there are no customers or workers, on their way to the stockroom to leave their belongings. One of the wheels on Worker A’s wheelchair suddenly slips on the trail of spilt milk. The immediate loss of traction causes the wheelchair to tip sideways; Worker A falls out of the wheelchair onto the ground and their shoulder hits the floor.
As Worker A fell, their head struck the corner of a nearby shelf, resulting in a cut to their forehead. Worker A is briefly knocked unconscious; however, seconds later, they regain consciousness and immediately shout for help. Two nearby workers quickly respond. One goes to the stockroom to alert the supervisor, who promptly ends their telephone call and hurries to the scene. On the way, the supervisor, who is first-aid trained, collects the first-aid kit and instructs another passing worker to bring barriers to cordon off the incident scene.
As the supervisor arrives, they see blood pouring from the open wound on Worker A’s forehead. Customers who are in the store begin to gather; the supervisor politely asks them to step back to give them privacy. The supervisor keeps Worker A engaged in conversation, while they begin administering first aid. They apply direct pressure to the forehead wound using a clean cloth from the first-aid kit and carefully bandage the area.
Worker A tells the supervisor that they cannot move their right shoulder. In response, the supervisor instructs a worker to get something to help support Worker A’s arm. The same worker is told to call for an ambulance and to pass the telephone over to the supervisor once they get through to the emergency services.
With the emergency services on the telephone, the supervisor reports a head injury with visible bleeding, and a suspected shoulder dislocation.
Once an ambulance crew arrives at QuickShop, they instruct everyone except for the supervisor to wait outside, and they advise workers not to allow anyone else into the store. The crew assess Worker A’s responsiveness and confirm that the head wound dressing is effectively controlling the bleeding. Worker A is then carefully transferred onto a stretcher and taken to hospital.
After the ambulance leaves, the supervisor contacts the SM to inform them of the incident. The SM arrives at QuickShop within 15 minutes and immediately begins the incident investigation. The SM starts by taking photographs of the incident scene. They then instruct all workers to thoroughly clean the area, while the store remains closed for two hours.
The next day The following morning, the SM arrives early and goes straight to the rest area to update the accident book. As workers begin to arrive, the SM speaks to each of them individually to ask how they feel about the incident. The SM listens carefully to the workers’ thoughts on the incident and encourages suggestions on how similar incidents could be prevented in the future.
The SM is concerned about Worker A’s wellbeing, so they contact their next-of-kin for an update. The SM is told that Worker A has suffered a fractured and dislocated shoulder, but thankfully, no further head injuries have been identified.
Following the call with Worker A’s next-of-kin, the SM recognises that the incident meets the criteria for formal reporting. They report the incident to the competent authority.
Competent authority inspector visit A week later at 09:00, an inspector arrives for a scheduled visit and is greeted by the SM, who escorts them to the rest area. The inspector requests access to all health and safety documentation for the store. They see the health and safety policy pinned to the noticeboard and note it is dated from earlier in the year. The SM explains that the policy is shared with all workers during their induction.
The inspector then reviews the risk assessment for the store, which was last updated two months ago. They also see that a range of suitable controls are in place for slip, trip, and fall hazards. The inspector notes that the risk assessment does not include hazards found outside the store or near to the back entrance.
The inspector then reviews QuickShop’s training records; these show that all workers receive a full-day induction led by the SM, including a detailed tour of the store. This is followed by two days of role-specific training with experienced workers, covering tasks such as stocking shelves, stock replenishment, cashier duties, and unloading deliveries.
There are 15 worker training folders. The inspector examines one and confirms that the worker has been trained across all store areas and has received refresher training. The inspector is pleased to see records of basic training in first-aid procedures, fire safety, and emergency protocols in each folder.
The inspector asks to see the accident book. They note that while no previous incidents are recorded, several near misses have been documented. The SM confirms these near misses were investigated. The SM explains that discussions were held with those workers involved to identify causes and agree preventative measures. The SM tells the inspector that daily briefings take place where workers can express any concerns that they may have.
As the inspector prepares for a tour of the store, they pause at the noticeboard and review a copy of the worker handbook. The SM adds that every worker receives a copy of this during their induction.
On the noticeboard, the inspector reads the list of first-aiders, first-aid kit locations, fire warden details, evacuation routes, and fire extinguisher placements. There is also a whiteboard that outlines key points for the daily morning briefings led by the SM.
At the end of the visit, the inspector thanks the SM for their time, and expresses satisfaction with the documentation and safety measures in place.
After the incident Following the incident, Worker A spent 10 days in hospital for treatment and observation. Other workers had to do overtime until a temporary replacement was hired. Worker A did not return to work for six months.
Worker A filed a claim against QuickShop. As a result, the store was ordered to pay a substantial amount in compensation.
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Task 1: Uninsured costs
1
What would the possible uninsured costs be for QuickShop from the incident?
Note: You should support your answer, where applicable, using relevant information from the scenario.
(12)
Task 2: Health and safety management roles and responsibilities
2
Comment on what the store manager (SM) is doing well to help ensure roles and responsibilities are carried out effectively at QuickShop.
Notes: You should focus on roles and responsibilities, and not You should support your answer, where applicable, using relevant information from the scenario.
(10)
Task 3: Moral reasons for managing health and safety
3
Discuss the positive and negative aspects of Quickshop’s moral approach to health and safety.
Note: You should support your answer, where applicable, using relevant information from the scenario.
(15)
Task 4: Determining the benefits of inpections
4
How could carrying out regular health and safety inspections benefit QuickShop?
Note: You should support your answer, where applicable, using relevant information from the scenario.
(14)
Task 5: Incident investigation
5
(a) What are the immediate causes of the incident?Note: Your answer must be based on the scenario only.
(b) What are the root causes of the incident?Note: Your answer must be based on the scenario only.
(6)
(5)
Task 6: Emergency procedures
6
Why is it important to practise emergency procedures?
Note: You should support your answer using relevant information from the scenario.
(8)
Task 7: Indicators of health and safety
7
What are the positive indicators of health and safety culture at QuickShop?
Note: You should support your answer, where applicable, using relevant information from the scenario.
(16)
Task 8: Management of risks
8
What are the strengths of QuickShop`s approach to managing risks?
Note: You should support your answer, where applicable, using relevant information from the scenario.
(14)
End of assessment
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