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1. Select a health topic issue that interests you. Look around your work place, profession, community, or for state or national legislation that affects you.


III. B. 2. Write an effective professional business letter addressing a policy defining healthcare delivery and systems of care.


I.B.1. Describe quality improvement concepts, processes, and outcome measures with directions from appropriate resources.


Information Interview Mini-Assignment: Interview with a Public Relations officer at American Airlines (Memo)


In this unit you will be introduced to a number of routine administration tasks that you could be asked to do when working in an office. You will learn how to respond to instructions and how to plan to complete the office administration tasks


B.P2 Carry out routine office administration tasks adequately, using equipment and office supplies to meet some requirements of the tasks.


A.P1 Prepare for office administration tasks to meet some requirements of the tasks.


Unit B13: Developing Routine Office Administration Skills


All businesses need to keep their customers happy because happy customers are more likely to come back and to tell their friends about the business.


B.P2 Demonstrate some ability to solve problems when communicating with customers.


A.P1 Use basic verbal communication skills in customer service situations.


Unit B12: Communicating with Customers


It is vital that businesses keep track of the money coming in and the money that is used to pay for expenses. It is important that businesses monitor their income and expenditure by keeping clear and accurate records


Calculating income and expenditure manually by placing the appropriate expenditure and income into columns and calculating the differences for each month for a set period of time.


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