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Jaspreet and Caroline envisage providing an induction and ongoing learning and development activities to their employees. They feel they would benefit from developing their knowledge of learning and development. You decide to prepare a factsheet for them.


key components (financial and non-financial) that are required to achieve an effective total reward system (AC 5.1)


In preparation for becoming the employer of three sales assistants, prepare a briefing paper to provide Jaspreet and Caroline with essential knowledge and understanding of performance management and reward.


As well as taking a responsible stance in relation to the environment, Jaspreet and Caroline are keen to be good employers.


an explanation of what is meant by, and the importance of, wellbeing in the workplace (AC 3.2)


an explanation of the importance of achieving work-life balance within the employment relationship with an overview of the legislation relevant to work-life balance (AC 3.1)


A copy of CIPD STARR Model Interview Questions (Appendix C) has been included, which can be used when developing interview questions.]


[If working as a panel, it is essential that each member of the team actively takes part in devising the criteria, shortlisting, interviewing and decision-making.


interview one applicant and decide whether they meet the criteria for the post. The interview could be a panel or one-to-one interview. The interview could be conducted face-to-face or by web conferencing. (AC 2.3)


Use the selection shortlisting matrix (Appendix B) to shortlist applications against the selection criteria to determine candidates to be interviewed. Your assessor will provide you with completed, sample application forms. (AC 2.2)


To support Jaspreet and Caroline, and develop your own knowledge and skills, you devise selection criteria for the post of Sales Assistant using the job description already written (Appendix A).


Write letters of appointment and non-appointment for the sales assistant role. (AC 2.5) There is no requirement to include evidence of the use of references to wider reading to achieve a high pass for AC 2.5.


You decide it would be useful for Jaspreet and Caroline to have template letters of appointment and non-appointment for the sales assistant roles.


Explain what selection records Clean Quarter Ltd should retain and why they should retain these records. (AC 2.4)


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