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The customer service management role and responsibilities in relation to your organisation’s service offer, customer expectations and customer satisfaction
Mar 25 2024
79.00
Unit 1: Show Understanding of Customer Service Management
Mar 30 2023
89.00
Demonstrate how your management responsibilities link with customer service principles
Jun 04 2023
79.00
exercise customer service management responsibility with consideration for your organisation’s service offer, customer expectations and resources
Mar 30 2023
89.00
Demonstrate understanding of the principles of customer service that influence the way it is managed
May 24 2023
79.00
Occupational Specialism Project – Legal Services Assistant Business, Finance and Employment
May 24 2023
109.00
Performance Outcome 3: Draft legal documents and standard legal communications in Business, Finance and Employment, for review by a supervisor
May 24 2023
109.00
understand the requirements of a range of legal and non-legal forms and complete or partially complete them using precision, accuracy and attention to detail (D1, D2, D3)
May 24 2023
89.00
understand how to accurately search and navigate key online legal sources for both case law (such as BAILII and the UK Supreme Court’s decided cases) and primary and secondary legislation (such as legislation.gov.uk)
May 24 2023
109.00
use research skills to locate, identify and navigate a range of legal and non-legal, primary and secondary sources, both online and text-based (D1, D5)
May 24 2023
99.00
identify and explain the relevant insolvency law, principles and processes which focus on the whole or part of a process and provide accurate information on which to base client advice (E2, E4)
May 24 2023
89.00
offer relevant explanations of the strengths and weaknesses of different options and, where appropriate, advise on the appropriate course of action (E1, E2, E4)
May 24 2023
99.00
identify and explain the relevant finance law, principles and processes which focus on the whole or part of a process and provide accurate information on which to base client advice (E2, E4)
May 24 2023
89.00
8.1 Understand the basic principles of drafting a range of commonly used documents and forms
May 24 2023
89.00
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