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1) Your team has a regular `problem` customer that they are actively avoiding. Unfortunately, you have received a complaint from the customer about the way one of your team members handled their latest request when they came into the store.


The second half of the training session focuses on enabling team leaders to put into practice leadership skills and approaches for motivating their teams and improving performance.


Your motivational strategy plan needs to work out how you will get the whole team on board to enable you to meet business plan targets.


You have previously worked in a similar role, so feel you can bring a different perspective on the sales team’s work to help members develop and improve.


LO4 Apply leadership and management approaches to managing performance to ensure continuous improvement.


LO3 Develop a motivational strategy to optimize organisational performance.


video-recorded role play of given business scenarios and evaluation discussion. The video should be submitted with a short written individual performance summary review of the scenarios.


a 15-minute paired presentation on a motivational strategy, with five minutes of questions. The presentation should be submitted as one document, including the individual speakernotes, an individual reflective statement


Unit 4: Leadership and Management


Unit 3: Management of Human Resources


Assignment Title: The Role of HRM and Organisational Development


HNC in Business & HND in BUSINESS (Management)


LO3 Examine how external and internal factors can affect HRM decision making in relation to organisational development.


LO2 Produce a workforce action plan for recruiting and retaining talent to address skills shortages in an organization.


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