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In this unit you will be introduced to a number of routine administration tasks that you could be asked to do when working in an office. You will learn how to respond to instructions and how to plan to complete the office administration tasks

Apr 29 2024 79.00

B.P2 Carry out routine office administration tasks adequately, using equipment and office supplies to meet some requirements of the tasks.

Apr 29 2024 79.00

A.P1 Prepare for office administration tasks to meet some requirements of the tasks.

Apr 29 2024 79.00

Unit B13: Developing Routine Office Administration Skills

Apr 29 2024 79.00

All businesses need to keep their customers happy because happy customers are more likely to come back and to tell their friends about the business.

Apr 19 2023 69.00

B.P2 Demonstrate some ability to solve problems when communicating with customers.

Apr 19 2023 79.00

A.P1 Use basic verbal communication skills in customer service situations.

Apr 19 2023 79.00

Unit B12: Communicating with Customers

Jun 14 2024 79.00

It is vital that businesses keep track of the money coming in and the money that is used to pay for expenses. It is important that businesses monitor their income and expenditure by keeping clear and accurate records

Apr 19 2023 69.00

Calculating income and expenditure manually by placing the appropriate expenditure and income into columns and calculating the differences for each month for a set period of time.

Apr 19 2023 79.00

B.P2 Produce a simple comparison of income and expenditure, as a chart or graph, over a set period of time.

Mar 27 2025 79.00

A.P1 Produce an outline record of income and expenditure over a set period of time.

May 25 2023 69.00

B Compare income and expenditure of a business for a set period of time.

Apr 19 2023 69.00

Unit B11: Recording Income and Expenditure

Nov 04 2024 79.00
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