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You are required to write a 1,250-word blog about recent digital innovations (no older than 2 years) and their impact on marketing practice.


4. Analyse and critically evaluate the role of analytics for supporting marketing decisions.


3. Critically assess the impact of digital technology on the marketing mix.


2. Critically evaluate the principles of segmentation, targeting and positioning to build a digital marketing strategy.


1. Critically evaluate the impact of digital innovations on marketing practice.


Task 3– A PowerPoint presentation* with speaker notes on therole of analytics in supporting marketing decisions for a chosen product or service.


Task 2 – A business report detailing the strategic digital marketing plan including segmentation, targeting and positioning for a chosen brand as well as a proposal for the digital marketing mix


Task 1 – A blog discussing recent digital innovations (not older than 2 years) and their impact on marketing and examples of companies applying recent innovations


To complete the assignment, you must choose a company/brand of your choice. You can also choose a company/brand where you have worked previously.


At the end of your report provide a conclusion on how effective your chosen company product/service CX strategy is, using evidence from the previous six tasks to support your reasoning.


7. Introduction & Conclusion (5 marks): At the beginning of your report name your company, its product/service, country and a summary of the tasks.


6. CX processes in different industries (20 marks): Define and explain the concept of CX Critical Success Factors (CSFs). Describe the following CSFs- Structure, People, and Measurement, and the process to implement them in your chosen company.


5. CX performance metrics (15 marks): Define and explain the concept of performance metrics. Explain and calculate the following performance metrics Customer Effort Score (CES) and Customer Equity (CE).


Define and explain customer journey map, in relation to your millennial consumer persona (age 30-35) identified in task 2, using an infographic or table, map their customer journey.


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