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In preparation for becoming the employer of three sales assistants, prepare a briefing paper to provide Jaspreet and Caroline with essential knowledge and understanding of performance management and reward.


As well as taking a responsible stance in relation to the environment, Jaspreet and Caroline are keen to be good employers.


an explanation of what is meant by, and the importance of, wellbeing in the workplace (AC 3.2)


an explanation of the importance of achieving work-life balance within the employment relationship with an overview of the legislation relevant to work-life balance (AC 3.1)


A copy of CIPD STARR Model Interview Questions (Appendix C) has been included, which can be used when developing interview questions.]


[If working as a panel, it is essential that each member of the team actively takes part in devising the criteria, shortlisting, interviewing and decision-making.


interview one applicant and decide whether they meet the criteria for the post. The interview could be a panel or one-to-one interview. The interview could be conducted face-to-face or by web conferencing. (AC 2.3)


Use the selection shortlisting matrix (Appendix B) to shortlist applications against the selection criteria to determine candidates to be interviewed. Your assessor will provide you with completed, sample application forms. (AC 2.2)


To support Jaspreet and Caroline, and develop your own knowledge and skills, you devise selection criteria for the post of Sales Assistant using the job description already written (Appendix A).


Write letters of appointment and non-appointment for the sales assistant role. (AC 2.5) There is no requirement to include evidence of the use of references to wider reading to achieve a high pass for AC 2.5.


You decide it would be useful for Jaspreet and Caroline to have template letters of appointment and non-appointment for the sales assistant roles.


Explain what selection records Clean Quarter Ltd should retain and why they should retain these records. (AC 2.4)


Explain two different selection methods that Jaspreet and Caroline could use for the sales assistant vacancies and why the two methods are appropriate for the role. (AC 2.1)


Explain factors to consider when deciding on the content of copy used in the recruitment methods you have explained above. You could consider factors such as budget, balance between providing an accurate and positive image


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