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7. Introduction & Conclusion (5 marks): At the beginning of your report name your company, its product/service, country and a summary of the tasks.

Jun 19 2024 79.00

6. CX processes in different industries (20 marks): Define and explain the concept of CX Critical Success Factors (CSFs). Describe the following CSFs- Structure, People, and Measurement, and the process to implement them in your chosen company.

Jun 19 2024 79.00

5. CX performance metrics (15 marks): Define and explain the concept of performance metrics. Explain and calculate the following performance metrics Customer Effort Score (CES) and Customer Equity (CE).

Jun 19 2024 79.00

Define and explain customer journey map, in relation to your millennial consumer persona (age 30-35) identified in task 2, using an infographic or table, map their customer journey.

Jun 19 2024 79.00

3. Mapping the customer journey (15 marks): Define and explain what a customer journey is and discuss its importance to CX strategy.

Jun 19 2024 79.00

4. Omnichannel marketing (15 marks): Define and explain what is meant by omnichannel marketing and define and explain the role of customization in omnichannel marketing.

Jun 19 2024 79.00

2. Consumer persona creation (15 marks): Define and explain what a consumer persona is and describe its role in developing effective CX strategy.

Jun 19 2024 79.00

1. The importance of customer experience (10 marks): Define and explain the concept of customer experience. State why CX is important to your chosen company’s product/service in the market in which it operates.

Jun 19 2024 79.00

You should write your report for the Board of Directors of the company you have chosen from the list above. Within the business report, reference should be made to relevant CX concepts, literature and application as appropriate.

Jun 19 2024 79.00

You should base your report on the analysis of their CX strategy in one specific country in which they operate, which you must identify in the introduction to your report.

Jun 19 2024 79.00

You are required to write a 2500-word report on the customer experience (CX) strategy of one (1) company product/service shown below.

Jun 19 2024 79.00

Critically evaluate the role of leadership flexibility and adaptability in responding to organizational challenges.

Jun 15 2024 199.00

Analyze the outcomes and effectiveness of leadership approaches adopted in the chosen case study.

Jun 15 2024 199.00

Select a relevant case study or scenario that exemplifies the application of different leadership styles in strategic management.

Jun 15 2024 199.00
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