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The following morning, the SM arrives early and goes straight to the rest area to update the accident book. As workers begin to arrive, the SM speaks to each of them individually to ask how they feel about the incident.


QuickShop’s deliveries are provided by a regular delivery driver who is known to all of the store workers. It is 09:15 on a Monday morning and a different delivery driver arrives, slightly later than expected.


QuickShop is a small, independently-owned convenience store situated in a busy residential area. Established in 1995, it originally offered a limited selection of everyday essentials.


GNC1_NG1-0060-ENG-OBE-QP_V1 Mar26 © NEBOSH 2026


GIC1_IG1-0060-ENG-OBE-QP_V1 Mar26 © NEBOSH 2026


9. The apprentice has suffered ill-health caused by exposure to excessive noise. The HSM has determined that the level of investigation for this incident will be medium.


8. Why is it important to review findings from audits?


7. How have the technical, procedural, and behavioural controls failed to prevent the ill-health incident for the apprentice?


(b) What should the organisation consider when planning significant changes?


6. (a) Considering the planned expansion of PP, what changes will occur that may require management of change controls?


5. How could health and safety communication with the apprentice be improved?


4. What job factors negatively influenced behaviour at work, contributing to the apprentice’s ill-health symptoms?


3. Comment on what the HSM has done to support effective internal audits.


2. In accordance with the International Labour Organisation’s (ILO’s) Code of Practice on Safety and Health in Construction, explain how the HSM has fulfilled the duties for PP as the Client.


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